Most Chinese S&E businesses office desk telephones are on longer used. Most S&M business use mobiles.
Large companies still use desk telephone system.
The mobile calls are increasingly made over social media e.g. WeChat. This is supported by good internet connection and local Wi-Fi. International internet can slow down during peak loading.
This can create issues with the Chinese email addresses and mobile / telephone numbers. You often cannot validate which company a person works for using the telephone or email address.
For more information, please see: Chinese telephone and mobile calls
Chinese office telephone and data
| Subject | Action Recommended | Proirty | Checked? |
| Telephone services | Do you have to purchase your office telephone services from the building management company? | High | |
| Internet services | Do you have to purchase your internet services from the building management company? | High | |
| Internet services availability | What internet services are available to your Chinese offices? | High | |
| VOIP | What VIOP options are available to Chinese office | High | |
| WAN services | What WAN services are available to your Chinese office? | High | |
| Telephone equipment | What telephone equipment is requirement in your Chinese office e.g., telephones, switching, etc. | High | |
| Data network equipment | What data network equipment is requirement in your Chinese office e.g., POP, cabling, WAN, route, etc. | High | |
| Office call answering | What is your company process and procedures for call handling in your Chinese office? | Medium | |
| Chinese call centre services | What call centre options available in China for your business | Low |
Your mobile telephone in China
| Subject | Action Recommended | Proirty | Checked? |
| Does your mobile work in China | Check with your mobile service provider | High | |
| Does your mobile internet work in China | Check with your mobile service provider | High | |
| What are the costs using your mobile telephone in China | Check with your mobile service provider; incoming and out going | High | |
| What are the costs of using the internet on your mobile in China | Check with your mobile service provider | High | |
| Does your internet services work in China | Do your internet APPs, VOIP, services, etc available in China? | High | |
| What is your back up plan if your mobile is not working in China? | Plan ahead in case your mobile is not working in China. e.g. VOIP, skype, WeChat, accessed over the local internet | High | |
| International SIM card | What international SIM cards are available for Chinese mobile network? | Medium | |
| Does your VOIP system work in China | If your business operates a VOIP, is it supported work in China? | High | |
| VPN | If you need a VPN on your mobile, tablet, etc, download the APP before you travel to China | High |
Your mobile telephone in China
| Subject | Action Recommended | Proirty | Checked? |
| Mobile | Is it a local inhibitor to call an international telephone | High | |
| Office telephone number | Check is it accessible from China; e.g. VOIP system | High | |
| WeChat / Skype / etc | Open a accounts where required | High | |
| Business cards | Are all your contact methods on your business card / website site? e.g. WeChat account | High | |
| Update marketing material | Are all your company contact methods on your business card / website site? e.g. WeChat account | High | |
| Chinese language support | What options are available to answer the telephone in Chinese | Low |
Version V1.4. - 19 June 2019
