2.09. Chinese telephones and mobiles

Most Chinese S&E businesses office desk telephones are on longer used. Most S&M business use mobiles.

Large companies still use desk telephone system.

The mobile calls are increasingly made over social media e.g. WeChat. This is supported by good internet connection and local Wi-Fi. International internet can slow down during peak loading.

This can create issues with the Chinese email addresses and mobile / telephone numbers. You often cannot validate which company a person works for using the telephone or email address.

For more information, please see: Chinese telephone and mobile calls

 

Chinese office telephone and data

Subject Action Recommended Proirty Checked?
Telephone services Do you have to purchase your office telephone services from the building management company? High  
Internet services Do you have to purchase your internet services from the building management company? High  
Internet services availability What internet services are available to your Chinese offices? High  
VOIP What VIOP options are available to Chinese office High  
WAN services What WAN services are available to your Chinese office? High  
Telephone equipment What telephone equipment is requirement in your Chinese office e.g., telephones, switching, etc. High  
Data network equipment What data network equipment is requirement in your Chinese office e.g., POP, cabling, WAN, route, etc. High  
Office call answering What is your company process and procedures for call handling in your Chinese office? Medium  
Chinese call centre services What call centre options available in China for your business Low  

 

Your mobile telephone in China

Subject Action Recommended Proirty Checked?
Does your mobile work in China Check with your mobile service provider High  
Does your mobile internet work in China Check with your mobile service provider High  
What are the costs using your mobile telephone in China Check with your mobile service provider; incoming and out going High  
What are the costs of using the internet on your mobile in China Check with your mobile service provider High  
Does your internet services work in China Do your internet APPs, VOIP, services, etc available in China? High  
What is your back up plan if your mobile is not working in China? Plan ahead in case your mobile is not working in China. e.g. VOIP, skype, WeChat, accessed over the local internet High  
International SIM card What international SIM cards are available for Chinese mobile network? Medium  
Does your VOIP system work in China If your business operates a VOIP, is it supported work in China? High  
VPN If you need a VPN on your mobile, tablet, etc, download the APP before you travel to China High  

 

Your mobile telephone in China

Subject Action Recommended Proirty Checked?
Mobile Is it a local inhibitor to call an international telephone High  
Office telephone number Check is it accessible from China; e.g. VOIP system High  
WeChat / Skype / etc Open a accounts where required High  
Business cards Are all your contact methods on your business card / website site? e.g. WeChat account High  
Update marketing material Are all your company contact methods on your business card / website site? e.g. WeChat account High  
Chinese language support What options are available to answer the telephone in Chinese Low  

Version V1.4. - 19 June 2019

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